Privacy Policy
This Privacy Policy describes how Creative Joys by Zohra Lakhani Inc. (“Creative Joys,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website at https://www.creativejoys.me, interact with our digital platforms, or communicate with us via SMS, email, or other channels.
We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information
1. Name
2. Email address
3. Phone number
4. Billing or payment details (if applicable)
5. Social media or professional profile information (if you contact us through those platforms)
b. SMS & Communication Data
When you opt in to receive text messages from Creative Joys, we may collect and store:
1. Your phone number
2. Message content (where necessary to provide our services)
3. Message delivery and interaction data (e.g., delivery confirmation, replies, or opt-out requests)
c. Website & Technical Information
1. IP address and browser type
2. Device information
3. Pages visited and time spent on the site
4. Cookies and analytics data (via tools such as Google Analytics)
2. How We Use Your Information
We use your information to:
1. Provide and improve our design, branding, and digital media services
2. Respond to inquiries and project requests
3. Manage client accounts and billing
4. Send project updates, service information, or promotional materials (if you consent)
5. Deliver one-time passcodes (OTPs) or verification messages as part of secure login or transaction processes
6. Communicate via SMS for project notifications, reminders, and verification
7. Comply with legal obligations and prevent fraud
3. SMS Messaging Policy
By providing your mobile number and opting in to receive text messages from Creative Joys, you agree to the following terms:
a. Message Frequency: You may receive SMS messages related to service updates, project information, account verification, or promotional offers.
b. Opt-Out Option: You can opt out of receiving SMS messages at any time by replying STOP.
c. Help & Support: For assistance, reply HELP or contact us at marketing@creativejoys.me.
d. Carrier Disclaimer: Message and data rates may apply depending on your mobile carrier and plan.
e. Consent: Your consent to receive messages is not a condition of any purchase or service.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your data only in the following limited circumstances:
1. With trusted third-party vendors and service providers (e.g., RingCentral for SMS delivery, payment processors, hosting providers) who perform services on our behalf under strict confidentiality agreements.
2. When required by law, regulation, or legal process.
3. To protect the rights, property, or safety of Creative Joys, our clients, or others.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These include encryption, secure servers, and limited internal access controls.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site usage. You can manage or disable cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
1. Access the personal information we hold about you
2. Request correction or deletion of your information
3. Withdraw consent for specific uses (such as marketing)
4. Request restriction or portability of your data
To exercise these rights, please contact us at marketing@creativejoys.me.
9. Third-Party Links
Our website may contain links to external websites. Creative Joys is not responsible for the privacy practices or content of those third-party sites.
10. Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect personal information from children.
11. Updates To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the “Last Updated” date revised accordingly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Creative Joys By Zohra Lakhani Inc.
Email: marketing@creativejoys.me
Website: www.creativejoys.me
Business Address: 1405 South Orange Avenue, Suite 323, Orlando, FL 32806, Florida, United States.